Support Console Dashboard

In the Support Console Dashboard, you can monitor ticket activity, agent performance, and compliance with your service level agreements and average resolution times, in addition to other significant data.

Overview

Reports from the Support Console Dashboard are detailed snapshots of collections of tickets within a specified time period.

• Quick summary of open tickets, tickets closed, and average resolution time
• Tickets Created by date
• Tickets by Status
• Resolution Time by Priority
• 30-day Historical Backlog
• Tickets by priority
• Satisfaction Score
• Daily Report for Urgent Tickets

Support Console Dashboard